These Terms and Conditions govern the use of the Thyaga Mall website and services. By accessing or using the website, customers agree to comply with and be bound by the following terms.
1. General Policy
Thyaga Mall aims to ensure customer satisfaction with all purchases. Refunds, returns, and replacements will be handled in accordance with this policy and subject to review.
2. Eligible Refund Requests
Customers may request a refund or replacement under the following circumstances:
- Incorrect product delivered
- Damaged product received
- Defective product received
- Product not delivered
- Significant discrepancy between the product received and the product description
3. Non-Refundable Items
The following items may not qualify for refunds or returns:
- Perishable goods
- Opened food or consumable products
- Gift cards or vouchers
- Clearance or promotional items unless defective
- Products damaged due to misuse by the customer
4. Refund Request Timeline
Customers must notify Thyaga Mall within:
- 48 hours of delivery for damaged, incorrect, or defective items
- 7 days for non-delivery complaints Failure to report within the specified timeframe may result in rejection of the refund request.
5. Refund Process
Customers may be required to provide photographs or supporting evidence relating to the issue.
- Refund requests will be reviewed by the Thyaga Mall team and relevant merchant partner.
- Approved refunds may be processed as: – Voucher credit – Store credit – Original payment method where applicable
6. Replacement Policy
Where possible, Thyaga Mall may offer a replacement product instead of a refund. Replacement timelines may vary depending on stock availability and merchant fulfillment.
7. Order Cancellations
Orders may only be cancelled before they are processed or dispatched. Once an order has been fulfilled or shipped, cancellation requests may not be accepted.
8. Delivery Issues
Thyaga Mall is not responsible for delays caused by:
- Courier or logistics providers
- Weather conditions
- Merchant delays
- Events beyond reasonable control
However, Thyaga Mall will make reasonable efforts to assist customers in resolving delivery-related issues.
9. Fraud Prevention
Thyaga Mall reserves the right to reject refund or replacement requests where fraudulent activity, abuse of the policy, or suspicious transactions are identified.
10. Changes to the Refund Policy
Thyaga Mall reserves the right to modify this Refund Policy at any time. Updated versions will be published on the website.
11. Contact Information
For questions relating to refunds or returns, customers may contact: Thyaga Mall Email: mall@thyaga.lk or call us at +94 70 685 0414
